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Sign up for the DDIY Newsletter and never miss and update on the best small business tools. Our overall rating for ClickSend is high; this is a reliable SMS marketing software that will increase your business communications. Sure, there are SMS provider alternatives you should look into as well.

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You should follow up with all of these groups separately. For example, you should ask detractors how you could have done better. If someone is a promoter, you should send them a message asking them to post their review on a public review site like Trustpilot. It’s common to offer incentives like gift cards in exchange for reviews.

However, ClickSend is definitely a reliable SMS provider you should research. Upon making a free account, you will receive free credits to try out the SMS service. These free credits will help you review all of the service’s features. Being able to reply to inbound text messages directly from the platform is a HUGE bonus. I’ve previously used other SMS platforms and tested delivery and been extremely disappointed. Every test text message I sent was sent and there weren’t any weird disappearances.

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You won’t ever need to spend money on wasteful startup or monthly maintenance fees. As a versatile SMS gateway provider, ClickSend gives clients many ways to improve efficiency with communication. The reviews we’ve read paint the SMS service in a positive light, and we can’t disagree. To complete day-to-day tasks and watch your business prosper, you will need an efficient way to communicate with your staff and customers. Luckily, ClickSend allows you to do so at a great value for money. If you’re doing all the right things, but not seeing the volume of reviews you’d like, the three tips listed above will help.

This could be after you’ve resolved a problem, gone above and beyond to accommodate them, or shown real value. This will save you time and make sure you’re ready to roll as soon as an opportunity to send a review request comes in. If you used our URL shortener, you can track who clicked on the link. Use this information to send personalized follow-up messages. Here’s an article with more details about how to segment your audience based on click behavior.

Furthermore, EZ Texting makes a lot of promises on their website about certain features, such as long-form texting. In reality, the only way to send long-form texts with EZ Texting, is in one-to-one correspondence, which defeats the usefulness of the feature and is a true disappointment.

They have reporting features so you can see exactly how many text messages you’ve sent out, how many texts bounced, and some simple engagement metrics. Based on our experience and the ClickSend reviews we’ve read, the company offers superior customer support. You can talk to the Sales or Support team via a live chat or consult the Knowledge Base section on the company’s site. ClickSend offers a lenient refund policy compared to other similar kinds of SMS marketing software. If you request a refund within 14 days, you’ll receive all of your money back with no questions asked. If you need to request a refund after 14 days, the ClickSend team will review your case and make a fair decision. The pay-as-you-go kind of pricing system that ClickSend has is a major plus in this review.

Collecting reviews needs to be part of your overall marketing and sales strategy. Beyond timing, don’t send a request asking for good or positive reviews. By simply making it easy for customers to leave a review, you’ll see a bump in the number you collect. Hotel B sends out an email a week later asking them if the guest if they’re happy with their stay to leave a review on “social media” and Tripadvisor. Not only is it a poor reflection of your business–it also takes 12 good reviews to TinyTask cancel out the nasty side effects of one bad review. You shouldn’t send out a review request after every conversation.

Texting Anytime, Anywhere

Tools for text marketing and notification campaigns are accessible upon registration. With Textedly, companies can even go beyond the standard 160-character limit for messages. This allows them to say everything they need to in one SMS so as to avoid flooding a subscriber’s phone. With an MMS, you can send a message including pictures, video or audio content to another device. Short codes are short phone numbers that are regularly 5 or 6 digits long. Short codes are meant to be “short” and easily remembered, such as .

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